Refunds, Replacements & Cancellation Policy

Effective Date: 01/07/2026

At SHABRA, we are committed to delivering premium quality fragrances that meet the highest standards of craftsmanship and care. Every order is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please read our policy below before placing an order.

1. Order Cancellation

You may request cancellation of your order only before it has been shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible through our Contact page or by email, quoting your order number.

2. Returns

Due to the personal nature of fragrances and hygiene considerations, we do not accept returns of perfumes or attars that have been opened, used, tested, or tampered with.

This policy helps ensure that every customer receives a fresh, unused, and authentic SHABRA product.

3. Replacements

We will gladly arrange a replacement if:

- You receive a damaged product.
- You receive a leaking bottle.
- You receive an incorrect product.
- The product arrives with a manufacturing defect.

To request a replacement, please contact us within 48 hours of delivery with:

- Your order number.
- Clear photographs of the product and packaging.
- An unboxing video (if available), which helps us verify transit-related damage quickly.

After verification, we will arrange a suitable replacement at no additional cost.

4. Refunds

Refunds are provided only in situations where:

- A replacement cannot be arranged.
- The ordered product is unavailable after your payment has been received.
- SHABRA determines that a refund is the most appropriate resolution.

Approved refunds will be processed to the original payment method within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Fragrance Preference

Fragrance appreciation is highly personal and varies from one individual to another.

We encourage customers to carefully read the fragrance descriptions, fragrance notes, and product details before placing an order.

A fragrance not matching personal preference, expectation, or taste does not qualify as a product defect and is therefore not eligible for return or refund.

6. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend either refusing delivery (where possible) or reporting the issue to us immediately.

Prompt reporting allows us to resolve the matter quickly with our delivery partners.

7. Need Assistance?

If you have any questions regarding your order, please feel free to contact our customer support team.

We are always happy to assist you and will do our best to ensure a smooth shopping experience.

SHABRA - Perfume of Identity